We are living in uncertain times, and while we are confident that a great season awaits us next winter, we know that you may have some uncertainty about the future. That’s why we introduced the Worry-Free Winter Assurance Program – our promise to you that we have your back no matter what the future holds.

What is Worry-Free Winter Assurance?

  • Our program ensures that we provide the value of a full winter season for anyone who has purchased a 2020/21 season pass. We are committed to providing 150 days of skiing and riding at Sugarloaf, Sunday River, and Loon next season. If we don't hit 150, you'll receive a credit towards a 2021/22 season pass.
  • In addition, you will also have the option to rollover the value of your 2020/21 pass to 2021/22 for any reason, at any point through December 10, 2020.
  • Worry-Free Winter Assurance is included at no additional charge with every 2020/21 season pass product.

 

FAQs

  • Worry-Free Winter Assurance has two parts: 150-Day Commitment and  Rollover.  

    • 150-Day Commitment: We will ensure we provide the value of a full winter season for those who purchase a 2020/21 pass. The New England Pass and the Maine Pass are committing to offering 150 open days of skiing and riding (As an example, the period from November 15-April 15 is 150 days). If the New England Pass or Maine Pass offers fewer than 150 days of skiing for any reason, the pass holder will receive a credit toward a 2021/22 season pass based on the percentage of the season missed.
    • Rollover: Pass holders can also choose to rollover the value of their purchased 2020/21 season pass toward a single season pass available for the 2021/22 winter season through December 10, 2020. No questions asked. 

  • This program is included at no additional cost with all season passeses, including passes purchased on our payment plans. This is not available on New England 5-Day products or the Maine 4-Day. 

  • The pass holder will receive a credit for the amount paid for their 20/21 season pass. Actual age and/or pass categories for 21/22 passes will apply at the time of the 21/22 pass purchase based on resort policies.  The pass holder will be responsible for any cost increases if the pass holder is no longer eligible for a pass and/or a pass product is no longer offered. 

  • Pass holders who have not used their passes must request from their home resort between September 10 and December 10, 2020.  Any requests made after December 10, 2020 will be ineligible.

  • New England Pass and resort-specific season passes of all age categories are eligible. Season passes purchased (and not used) prior to December 10, 2020 are eligible. The New England 5-Day, resort ticket packs and frequency cards, promotional products, multi-day tickets, and employee passes are not eligible.

  • No. This option is non-transferable and may be used for the original 2020/21 passholder only.

  • No. This is only available for 2020/21 season passes that have not been scanned or used its benefits prior to December 10, 2020.

  • You will receive a resort gift card with the remaining balance.

  • Yes, you can purchase a different pass. If you decide to buy a lower priced pass product, you will receive a resort gift card with the remaining balance. There is no guarantee that the pass product you purchase in 2020/21 will be available in 2021/22.

  • No. If the Ikon Base add-on pass is used or another winter benefit is used, then the Platinum New England Pass is considered used and is no longer eligible for the rollover benefit.

  • No. Ikon's Adventure Assurance is not available to an included on this promotional Ikon Base Pass product.

  • The WWA provides a credit toward the purchase of any 2021/22 New England Pass or resort-specific season pass. It will not provide refunds.

  • The value of any credit issued for your 2020/21 pass can be applied to the purchase of any 2021/22 New England Pass or resort-specific season pass. You will be free to change the level of pass if desired. Credits will be non-transferable from the original 20/21 pass purchaser. 

  • An open day is considered any day during which the resorts offer lift-accessed skiing and riding during scheduled operating hours for the day.

  • The value of the credit will be based on the percentage of the 2020/21 season our three combined resorts are not able to open for skiing, based on a 150-day season. For example, if our resorts are open for only 135 days, 10% of the value of your pass purchase would carry over as a credit toward the purchase of a 2021/22 pass. The credit will be calculated at the end of the winter season.  
    For resort-specific passes, the credit will be calculated based on the number of open days at the resort where the pass is valid, based on a 150-day season.