We are living in uncertain times, and while we are confident that a great season awaits us next winter, we know that you may have some uncertainty about the future. That’s why we introduced the Worry-Free Winter Assurance Program – our promise to you that we have your back no matter what the future holds.

What is Worry-Free Winter Assurance?

  • Our program ensures that we provide the value of a full winter season for anyone who has purchased a 2020/21 season pass. We are committed to providing 150 days of skiing and riding at Sugarloaf, Sunday River, and Loon next season. If we don't hit 150, you'll receive a credit towards a 2021/22 season pass.
  • In addition, you were also offered the option to rollover the monetary value of your 2020/21 pass to 2021/22 for any reason, at any point through January 15, 2021 if your pass (including benefits) had not been used. 
  • Worry-Free Winter Assurance is included at no additional charge with every 2020/21 season pass product.

 

FAQs

  • Worry-Free Winter Assurance has two parts: 150-Day Commitment and Rollover.  

    • 150-Day Commitment: We will ensure we provide the value of a full winter season for those who purchase a 2020/21 season pass. Our resorts are committed to offering 150 open days of skiing and riding (As an example, the period from November 15-April 15 is 150 days). If we offer fewer than 150 days for any reason, the pass holder will receive a credit toward a 2021/22 season pass based on the percentage of the season missed.
    • Rollover: Pass holders could also choose to rollover the value of their purchased 2020/21 season pass toward a single season pass available for the 2021/22 winter season through January 15, 2021 for any reason.

  • This program is included at no additional cost with all season passeses, including passes purchased on our payment plans. This is not available on New England 5-Day products or the Maine 4-Day. 

  • The pass holder will receive a credit for the amount paid for their 20/21 season pass. Actual age and/or pass categories for 21/22 passes will apply at the time of the 21/22 pass purchase based on resort policies.  The pass holder will be responsible for any cost increases if the pass holder is no longer eligible for a pass and/or a pass product is no longer offered. 

  • Pass holders who had not used their passes could request a rollover from their home resort between September 10 and January 15, 2021.  Any requests made after January 15, 2021 are ineligible.

  • New England Pass, Maine Pass, and resort-specific season passes of all age categories were eligible. Season passes purchased (and not used) prior to January 15, 2021 were eligible. The New England 5-Day, resort ticket packs and frequency cards, promotional products, multi-day tickets, and employee passes were not eligible.

  • No. This option is non-transferable and may be used for the original 2020/21 passholder only.

  • No. This was only available for 2020/21 season passes that had not been scanned or benefits used prior to January 15, 2021.

  • You will receive a resort gift card with the remaining balance.

  • Yes, you can purchase a different pass. If you decide to buy a lower priced pass product, you will receive a resort gift card with the remaining balance. There is no guarantee that the pass product you purchase in 2020/21 will be available in 2021/22.

  • No. If the Ikon Base add-on pass was used or another winter benefit was used, then the Platinum New England Pass was considered used and no longer eligible for the rollover benefit.

  • No. Ikon's Adventure Assurance was neither available nor included on this promotional Ikon Base Pass product.

  • The WWA provides a credit toward the purchase of any 2021/22 New England Pass, Maine Pass, or resort-specific season pass. It will not provide refunds.

  • The value of any credit issued for your 2020/21 pass can be applied to the purchase of any 2021/22 New England Pass, Maine Pass, or resort-specific season pass. You will be free to change the level of pass if desired. Credits will be non-transferable from the original 20/21 pass purchaser. 

  • An open day is considered any day during which the resorts offer lift-accessed skiing and riding during scheduled operating hours for the day.

  • The value of the credit will be based on the percentage of the 2020/21 season our combined resorts are not able to open for skiing, based on a 150-day season. For example, if our resorts are open for only 135 days, 10% of the value of your pass purchase would carry over as a credit toward the purchase of a 2021/22 pass. The credit will be calculated at the end of the winter season.  
    For resort-specific passes, the credit will be calculated based on the number of open days at the resort where the pass is valid, based on a 150-day season.