We are living in uncertain times, and while we are confident that a great season awaits us next winter, we know that you may have some uncertainty about the future. That’s why we introduced the Worry-Free Winter Assurance Program – our promise to you that we have your back no matter what the future holds.

• What is Worry-Free Winter Assurance?

  Worry-Free Winter Assurance has two parts: 150-Day Commitment and Rollover.  

  • 150-Day Commitment: We will ensure we provide the value of a full winter season for those who purchase a 2020/21 season pass. Our resorts are committed to offering 150 open days of skiing and riding (As an example, the period from November 15-April 15 is 150 days). If we offer fewer than 150 days for any reason, the pass holder will receive a credit toward a 2021/22 season pass based on the percentage of the season missed.
  • Rollover: Pass holders can also choose to rollover the value of their purchased 2020/21 season pass toward a single season pass available for the 2021/22 winter season through January 15, 2021 for any reason.

• Is there a cost to the worry-free winter assurance?

  This program is included at no additional cost with all season passeses, including passes purchased on our payment plans. This is not available on New England 5-Day products or the Maine 4-Day. 

• How does the rollover work?

  The pass holder will receive a credit for the amount paid for their 20/21 season pass. Actual age and/or pass categories for 21/22 passes will apply at the time of the 21/22 pass purchase based on resort policies.  The pass holder will be responsible for any cost increases if the pass holder is no longer eligible for a pass and/or a pass product is no longer offered. 

• When do I need to decide to use the Rollover Option?

  Pass holders who have not used their passes must request from their home resort between September 10 and January 15, 2021.  Any requests made after January 15, 2021 will be ineligible.

• What products are eligible to rollover?

  New England Pass, Maine Pass, and resort-specific season passes of all age categories are eligible. Season passes purchased (and not used) prior to January 15, 2021 are eligible. The New England 5-Day, resort ticket packs and frequency cards, promotional products, multi-day tickets, and employee passes are not eligible.

• Can I transfer my rollover credit to someone else next winter?

  No. This option is non-transferable and may be used for the original 2020/21 passholder only.

• Can I utilize the rollover if I use my pass on or before January 15, 2021?

  No. This is only available for 2020/21 season passes that have not been scanned or used its benefits prior to January 15, 2021.

• If I have value left over once I rollover my credit, what will happen with the remaining balance?

  You will receive a resort gift card with the remaining balance.

• If I decide to rollover my 2020/21 pass, can I purchase a different pass for the 21/22 season?

  Yes, you can purchase a different pass. If you decide to buy a lower priced pass product, you will receive a resort gift card with the remaining balance. There is no guarantee that the pass product you purchase in 2020/21 will be available in 2021/22.

• If a Platinum New England Pass holder uses its Ikon Base Pass (or other benefit) prior to January 15, 2021; is the pass holder still eligible to roll over?

  No. If the Ikon Base add-on pass is used or another winter benefit is used, then the Platinum New England Pass is considered used and is no longer eligible for the rollover benefit.

• If I decide to roll over my 2020/21 Platinum New England Pass, will my Ikon Base pass roll over, too?

  No. Ikon's Adventure Assurance is neither available nor included on this promotional Ikon Base Pass product.

• Does worry-free winter assurance provide refunds, or just credits to apply to next season?

  The WWA provides a credit toward the purchase of any 2021/22 New England Pass, Maine Pass, or resort-specific season pass. It will not provide refunds.

• How would credits work?

  The value of any credit issued for your 2020/21 pass can be applied to the purchase of any 2021/22 New England Pass, Maine Pass, or resort-specific season pass. You will be free to change the level of pass if desired. Credits will be non-transferable from the original 20/21 pass purchaser. 

• What counts as an open day?

  An open day is considered any day during which the resorts offer lift-accessed skiing and riding during scheduled operating hours for the day.

• How will the credit be calculated?

  The value of the credit will be based on the percentage of the 2020/21 season our combined resorts are not able to open for skiing, based on a 150-day season. For example, if our resorts are open for only 135 days, 10% of the value of your pass purchase would carry over as a credit toward the purchase of a 2021/22 pass. The credit will be calculated at the end of the winter season.  
  For resort-specific passes, the credit will be calculated based on the number of open days at the resort where the pass is valid, based on a 150-day season.