Pass Holder Hub

Welcome to the Pass Holder Hub - your resource for everything you need to know to get the most out of your season pass at Sugarloaf.

• Purchasing A Renewal Pass

  To qualify for a 2024/25 renewal pass, you must have a valid 2023/24 season pass product associated with the user profile to which you are assigning the renewal product. To purchase a renewal pass, simply select the renewal product you would like to purchase and checkout as normal. The checkout process will automatically validate whether your account qualifies for a renewal. If you are not able to complete the checkout of a renewal product, it is because your account does not have a qualifying 2023/24 pass product. If you think this is in error, please contact us at 800-843-5623. 

• Purchasing A Pass With A Rollover Credit

  If you purchased a 2023/24 season pass and chose to rollover the value of your pass, follow these instructions to redeem your rollover credit:

  • Log in to your account at shop.sugarloaf.com, and click on "My Account"
  • Click on "Vouchers" on the left side of the page. You will see all of your available voucher codes listed. Look for the code or codes labeled specifically for season pass rollovers. 
  • Copy the Voucher ID Number of the voucher code you wish to use (the Voucher ID is the number beneath the bar code).
  • Select the pass product you wish to purchase with your rollover voucher. 
  • Click "CHECKOUT" (Note, you should not enter your voucher code in the "Apply Discount Code" field before clicking checkout. You will enter the code on the payment page.)
  • On the payment page, enter your voucher code in the "Gift Card or Voucher Number" field, and click apply. You will see the voucher amount deducted from the Order Total.
  • If you are purchasing multiple passes with multiple different voucher codes, enter a single code and click apply, and then repeat for each additional code.
  • If the pass you are purchasing is less than the amount of your voucher, the balance will remain on the voucher and can be used for future online purchases. 
  • Please note that rollover products must be paid for in full at the time of purchase, and cannot be used with a payment plan. 

  If you have trouble locating or using your voucher codes, please contact us at 800-843-5623.