Lodging Policies

• A 50% deposit is due at the time of booking with the remaining balance due 2 weeks prior to arrival.
• If booking within 2 weeks, the entire balance is due at the time of booking.
• The deposit is refundable, minus a $50 processing fee, if canceled outside of 14 days before arrival. 

• Upon arrival, a security deposit in the form of a credit card authorization for $200.00 will be taken.
• Debit cards are not recommended for security deposits.
• There are no refunds for early departures/late arrivals or weather delays.

Guests are welcomed and encouraged to take advantage of the following amenities included in our Resort Fee:

• Snow shoe rentals (Available at the Sugarloaf Mountain Hotel & Sugarloaf Outdoor Center)
• Ice skate rentals at the Sugarloaf Outdoor Center
• Ski locker storage (hotel guests)
• Daily S'mores by the fire (visit the Hotel front desk!)
• Regularly scheduled family-friendly activities
• Blue Ray library & board game collection
• $5 Amos & Friends store voucher
• Use of disc golf course & disc rentals
• Shuttle service (winter only)

• A $50 fee will be charged for cancellations made more than 14 days prior to arrival date. 
• If cancelled within 14 days of arrival, 50% of the total reservation value will be withheld, and within 48 hours of arrival, there are no refunds; unless Travel Protection was purchased for your stay. 
• Shortening of stays are considered cancellations.
• Guest is responsible for all confirmed nights, regardless of late arrival or early departure.
• No-shows are non-refundable.

For just $25 a night, add peace of mind to your trip with Travel Protection. If something unexpected comes up within 14 days of arrival, your cancellation fee is waived and you will receive a lodging credit that can be used for another trip anytime within the following 12 months.

• Must be purchased 72 hours prior to arrival date. 

• Lodging credits are based on the dollar amount paid for your original trip, minus the travel protection fees.

• Travel Protection is available for any individual reservations, and cannot be extended to room list group, conference, or owner stays.

• Not valid for arriving a day late or departing a day early.

• Reservation must be cancelled in full.   

• Cancellations must be made by 24 hours prior to arrival 

• Golf tee times must be cancelled at least 24 hours in advance or charges will apply. It is the guest's responsibility to cancel tee times.

• All Sugarloaf Properties are non-smoking.
• Pets are not allowed.