Lodging Policies

Reservation Deposit

  • A 50% deposit is due at the time of booking with the remaining balance due 2 weeks prior to arrival.
  • If booking within 2 weeks, the entire balance is due at the time of booking.
  • The deposit is refundable, minus a $50 processing fee, if canceled outside of 14 days before arrival. 

Security Deposit

  • Upon arrival, a security deposit in the form of a credit card authorization for $200.00 will be taken.
  • Debit cards are not recommended for security deposits.
  • There are no refunds for early departures/late arrivals or weather delays.

Packages

  • Package rate is per person, per night and based on maximum occupancy in standard condominiums, unless otherwise specified.
  • Packages for the Sugarloaf Mountain Hotel are also available.
  • Package also includes access to the Sugarloaf Sports & Fitness Center  for condo guests or the Hotel Spa for guests of the Sugarloaf Mountain Hotel.
  • Tax and resort fees additional.
  • Prices subject to change.
  • Some restrictions may apply.

Cancellations

  • Cancellations made within 2-14 days of arrival are a forfeiture of the 50% deposit.
  • Cancellations within 48 hours of arrival for any reason result in forfeiture of the full reservation cost. 

Travel Protection

For just $20 a night, add peace of mind to your trip with Travel Protection. If something unexpected comes up, your cancellation fee is waived and you will receive a lodging credit that can be used for another trip anytime within the following 12 months.

  • Available on overnight stays booked at least 2 days in advance

  • Must be purchased within 24 hours of the time the reservation is made.

  • Lodging credits are based on the dollar amount paid for your original trip, minus the travel protection fees.

  • Travel Protection is available for any individual reservations, and cannot be extended to room list group, conference, or owner stays.

  • Not valid for arriving a day late or departing a day early.

  • Reservation must be cancelled in full.   

  • Cancellations must be made by 24 hours prior to arrival 

  • Golf tee times must be cancelled at least 24 hours in advance, or charges will apply. It is the guests's responsiblity to cancel tee times.

Please Remember

  • All Sugarloaf Properties are non-smoking.
  • Pets are not allowed.