When it comes to operating safely this summer, we're all in.
We have learned a lot over the past year, and we're thankful and proud of your efforts to help keep the resort a safe and fun place to visit. And while things may not be fully back to normal just yet, we're looking forward to a great summer here at the resort. With thousands of acres of wilderness and a myriad of outdoor recreational opportunities, our resort naturally lends itself to social distancing. And just as it was this winter, we are confident that you will find the mountain experience as safe and enjoyable as ever. Outlined below you will find details on our plans for different areas activities around resort operation, and we strongly encourage you to thoroughly review all of this information prior to visiting us this summer.
Endless thanks to all of you for adapting to the changes and overcoming challenges so that we can all have a fun and safe summer.
Karl Strand
General Manager
Do Your Part
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Face Coverings
Face coverings are required at all times indoors, except when seated at a table in a restaurant, and in any situation outdoors where 6-foot distancing cannot be easily maintained. Neck gators are acceptable as long as they cover both the nose and mouth, are two layers (folding over is okay), and are dry. We also suggest keeping an extra face mask on hand, just in case. Please note that a vaccination does not exempt you from the face mask requirement.
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Sick? Stay Home
Even if you're sure it's just a cold, please stay home if you're feeling under the weather. Please review all of the health screening questions below prior to your visit, and if your answer to any of them is 'yes' you should stay home and come another time. We're all in this together, and sometimes that means staying apart.
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Social Distancing
As recommended by the CDC and state guidelines, please maintain a distance of at least six feet from other guests wherever possible. Keep your eyes out for signage to denote safe distancing, and be respectful of those around you.
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Be Flexible
With almost a year under our belts of adapting to changes and overcoming challenges, we’re feeling good about our plans and policies heading into the summer. But as you all know, we’re not out of the woods just yet. Just as we will be flexible with our plans, we encourage you to be flexible with yours. A successful season will require us all to work together.
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Health Screening
Before you travel to the resort, we ask that you go through the following health screening questions on your own. If you answer "yes" to any of the following, please stay home and come visit us when you're feeling better.
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- Fever (a temperature of 100.4 degrees Fahrenheit or higher) or are feeling feverish;
- Respiratory symptoms such as a runny nose, nasal congestion, sore throat, cough, or shortness of breath;
- General body symptoms such as muscle aches, chills, and severe fatigue;
- Gastrointestinal symptoms such as nausea, vomiting, or diarrhea; or
- Changes in your sense of taste or smell?
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Note: healthcare workers caring for COVID-19 patients while wearing appropriate personal protective equipment are not considered to have a close contact exposure and should answer “No” to this question.
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See states exempted from testing and quarantine requirements
This includes any international travel or travel by cruise ship and any domestic travel, within the US, outside of an exempted state, regardless of the mode of transportation.
What to Expect
Golf Course
The Sugarloaf Golf Club will re-open this summer, along with the Pro Shop and Strokes Bar & Grille, in accordance with Maine State Safety Guidelines. Golfers should book and pay for their tee times online in advance, to limit the amount in-person interaction at the Clubhouse. Face coverings are required at all times indoors, except when seated at a table in a restaurant, and in any situation outdoors where 6-foot distancing cannot be easily maintained. All carts will be sanitized before and after every use with a CDC approved peroxide sanitizing solution, and all rakes, ball washers, and water stations have been removed from the course to reduce touchpoints. Click here for a comple list of our golf course safety practices.
Restaurants
Indoor occupancy in all of our restaurants is limited in accordance with current Maine guidelines, and face coverings are required for all guests except when seated at a table. All restaurants will feature expanded takeout offerings, and our new point of sale system will allow for contactless payments and online ordering.
Lodging
Lodging is available this summer in the Sugarloaf Mountain Hotel and resort condos, and will continue to operate in accordance with Maine guidelines. All lodging properties booked through Sugarloaf, including the Hotel, condos, and private homes, follow American Hotel and Lodging Association Stay Safe guideline for cleaning and safety protocols.
Retail Outlets
Indoor occupancy in all of our retail outlets is limited in accordance with current Maine guidelines, and face coverings are required at all times while indoors. We have added extra space between merchandise and display racks and ask that whenever possible, shop patrons limit the number of shoppers to one person per group or family.
Events
No large scale gatherings are currently planned although we have a handful of small-scale events tentatively planned in accordance with current Maine guidelines. All competitions will follow the guidelines of the relevant governing body.
Outdoor Recreation
Given our rural setting, the resort naturally lends itself to social distancing, and such activities as mountian biking, hiking and golfing are notorisouly solo ventures. While riding or hiking alone and away from others, it is ok to have your mask off. However, it is still important to carry a mask or two (or five, who are we kidding) to be prepared if you encounter other parties and 6-foot social distancing cannot be easily maintained.
Air Purifiers
We have installed air purifiers from Aerus and Medify Air in indoor areas throughout the resort, including the Base Lodge, restaurants, retail stores, and other common areas throughout the resort. The air purifiers use a variety of technologies including light waves, ion generation, and air filters to destroy contaminants including viruses on surfaces and in the air.
Employee Safety
All Sugarloaf staff members undergo a health screening every day prior to their shift. If team members are feeling unwell or displaying symptoms, they are instructed to stay home. Masks are required for all employees and guests while indoors or in any situation in which it is difficult to maintain a safe distance.
Team members have been trained in stringent cleaning procedures, with increased frequency of scheduled cleanings in all common areas.
Notice
It is important to recognize that when visiting any public space, including Sugarloaf, an inherent risk of being exposed to COVID-19 does exist. While no reasonable steps can completely eliminate the possibility of a virus being transmitted, we are committed to doing everything we can to protect the health and safety of our guests and staff. Prior to visiting to Sugarloaf, we strongly encourage all guests to review current State of Maine Guidelines for travelers.